X-ray Markers   Glitter X-ray Markers®   X-ray Tees®    1-866-770-XRAY

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FAQ
Thank you for visiting our website.
Due to a prolonged illness,
 I will not be accepting any new orders until

September 1, 2016.

Orders Place Prior To Today June 21, 2016
 Are Either In Production or
Have Already Shipped.

I Apologize For Any Inconvenience.
 Thank You For Your Kind Patience.

 Frequently Asked Questions 

What are your hours of operation?
Our office is open 10-4 CST Monday-Friday, however email accounts are checked after the close of our business day.

How soon are orders processed & shipped? 
Printed goods are generally shipped within 10 business days of receipt excluding holidays & weekends.  X-ray Marker production time will vary from 1-7 days due to seasonal heavy production requirements. Notification of shipment will be electronically transmitted once your parcel is ready to leave our facility.  Please note, transit time is calculated by the USPS and we have no control over the processing and delivery time once your order enters the USPS system.
   
I made a mistake when placing my order, what should I do? 
Please call us immediately 1-866-770-9729 to remedy the error. If you are calling after normal business hours, please leave a message to include your order number and call back number if clarification is needed.  As always, you can email us at customerservice@xraytees.com

What if I need to return an item? 
X-ray Markers are manufactured to order and are non-returnable/non-refundable. 15 day return policy applies on printed and gift items. Returns - credit less shipping charges.

Reshipping Charge Applies To Exchanges & Returned Parcels Due To Incorrect Delivery Address. 


Can I order utilizing a Facility Purchase Order?
Absolutely. Our shopping cart supports the input of purchase order numbers however, to validate the order a hard copy must be faxed to 480 393-4715 or sent via email attachment. Purchase orders must include a ship to address, accounts payable address and phone contact information.

Customers located in the State of Texas will need to submit proper documentation to validate sales tax exemption.